Responsible Gaming
Utown Poker adheres to principles of fairness and transparency, committed to providing a safe and regulated online poker environment. Operated by Sofort Eco N.V., registered under number 108469 at 13 Santa Rosaweg, Willemstad, Curaçao, the platform holds the 8064/JAZ gambling license issued by the Curaçao government. Utown Poker undergoes strict compliance reviews to ensure legal operation, allowing you to enjoy Texas Hold’em, Short Deck Poker, and other games with peace of mind.
At Utown Poker, your gaming safety and positive experience are our top priorities. We want every player to enjoy their favorite poker games in a fair environment, while avoiding any negative impacts gambling may have on personal life. Below are our core commitments and guidelines to promote responsible gaming:
Legal Gambling Age
Before participating in any form of online poker or gambling activities, please ensure that you meet the legal gambling age requirements of your jurisdiction. In most regions worldwide, the minimum age for gambling is 18, though some areas may require a higher age (such as 19 or 21). Utown Poker strictly enforces age restrictions, prohibiting minors from registering or participating in any games. You can refer to Utown Poker’s “Responsible Gaming” page for more information on local gambling age regulations or contact our customer support team to ensure compliance.
Principles of Responsible Gambling
Set a Budget: Establish a clear financial limit for your gaming activities and adhere to it strictly.
Manage Your Time: Limit your daily or weekly gaming sessions to avoid excessive play.
Stay Rational: Avoid gambling when feeling emotionally low, stressed, or under the influence of alcohol to prevent impaired judgment.
Seek Balance: Treat poker gaming as a part of your life while ensuring it does not affect your work, family, or social relationships.
Gambling Problem Support Services
If you or someone close to you may be facing gambling-related issues, Utown Poker strongly recommends seeking professional assistance. Depending on your location, local charities or hotlines may also offer support.
You can find more support resource links through Utown Poker’s “Responsible Gambling” page or contact our 24/7 customer service for guidance and advice. We promise to handle your requests confidentially, ensuring your privacy is protected.
Comply with Local Laws
Utown Poker’s services are only available in jurisdictions where online gambling is legal. Before participating, please verify that online poker is permitted under your country or region’s gambling laws. For instance, some regions impose strict restrictions on online gambling, and violations may result in legal consequences. Utown Poker is not responsible for any consequences arising from players violating local laws, so please ensure you understand and comply with relevant regulations.
Safe Gambling
Utown Poker is dedicated to providing safe and casual poker entertainment, encouraging players to enjoy the game without impacting their personal finances or lifestyle. We firmly oppose any form of excessive gambling and are committed to creating a healthy, transparent gaming environment. Utown Poker strictly prohibits individuals under 18 from participating in any games and takes no responsibility for underage accounts registered with false information. Additionally, we only support transactions via cryptocurrencies like USDT, not offering any fiat currency transaction services, to ensure transaction security and privacy.
Identifying Problem Gambling
Problem gambling can negatively impact your finances, emotions, and relationships. Below are warning signs of problem gambling. If you or someone close to you exhibits these behaviors, stay vigilant: - Spending more time or money on poker games than you can afford. - Struggling to control or stop gaming behavior, even when aware of the issue. - Experiencing conflicts with family or friends over gaming expenses or hiding gaming activities. - Losing interest in daily hobbies, activities, or social interactions, focusing solely on poker. - Continuously betting to recover losses or address financial issues. - Borrowing, selling assets, or misusing funds to support gaming. - Needing higher stakes or longer gaming sessions to maintain excitement. - Neglecting work, studies, family responsibilities, or personal health due to gaming. - Feeling anxious, guilty, depressed, or emotionally unstable because of poker games. If you're concerned about your gaming behavior, consider a self-assessment or contact professional support to identify and address potential issues early.
Problem Gambling Self-Assessment
To help you assess whether you may have a gambling problem, please answer the following questions honestly: - Do you feel stressed or guilty about the money spent on poker games? - Do you hide your gaming behavior or lie about the time and money spent? - Do you need to increase your bets or gaming time to feel satisfied? - After losing money, do you feel compelled to keep playing to "break even"? - Has your poker gaming caused financial difficulties or strained family relationships? - Does gaming interfere with your career, studies, or personal health (e.g., stress, insomnia)? - Do you suspect you might have a gambling problem? If you answer "yes" to any of these questions, we recommend contacting Utown Poker's customer service team. Our trained professionals can offer confidential advice and support to help you evaluate your situation and take appropriate steps.
Our Support Tools
Utown Poker offers various tools to help players maintain healthy gaming habits: - **Deposit and Time Limits**: Set daily or weekly caps on funds or gaming time to prevent excessive engagement. - **Self-Exclusion Option**: Request temporary or permanent account suspension to pause gaming and recalibrate. - **Reality Check Reminders**: Periodic in-game notifications to remind you of the time spent playing. - **Resource Guidance**: Access responsible gambling information and external support links within the platform. You can enable these features through account settings or contact customer support for personalized assistance.
Seeking Professional Organization Assistance
Contacting Support Utown Poker’s customer service team is available 24/7 to provide support, specially trained in addressing problem gambling concerns. They listen with empathy and offer practical advice and solutions. You can reach us through the following channels: - **Live Chat Support**: Visit the Utown Poker website or app, click “Contact Us” to enter the chat window. - **LINE Support**: Add Utown Poker’s official LINE account for quick responses. - **Telegram Support**: Connect with us via the official Telegram channel for convenient assistance. All interactions are handled confidentially, ensuring your privacy and security.